Troubleshooting Chanson Water Ionizer FAQ
These are solutions to some common technical questions we get regarding Chanson Water ionizers.
Why is my water white or cloudy?
The cloudiness is from the Calcium Carbonate particles. If your water is on the hard side, then it usually carries a lot of dissolved calcium that is evenly dispersed in the water and is invisible. When this water goes through your ionizer a strong negative charge or ORP (ideal to help your body absorb the water) is created. In basic terms, this charge makes the calcium particles grab onto other calcium particles so that they are no longer evenly dispersed. These clumps are seen either floating in the water or sticking to the surface of your container. Rest assured that you are getting a very high level of very absorbable calcium in your ionized water. If the appearance bothers you, reduce the level of pH and this will usually reduce the amount you are seeing in the water.
My machine is making a long beeeeep sound, what should I do?
The beeping sound is the result of the machine being bumped or jostled. It needs to be unplugged and plugged back in. This will resolve the immediate issue of the beep. To keep it from happening again, make sure that your water ionizer is not dislodged (especially when you are under the sink).
My touch screen ionizer won’t turn on.
Most often, this is due to having wet hands. The touch screen can’t sense your touch if your hands are wet. Dry your hands and the ionizer should turn on. If it doesn’t, please contact us.
My urine pH isn’t changing.
Doctors say it will take 6-8 months for your urine pH to change. When you are detoxifying your body, the urine pH may temporarily become more acidic.
How to Adjust the TDS on the VS-70?
Hold down the Plus and Minus buttons at the same time until the screen turns orange. If the screen does not turn orange, press the “OK” button and start again. You must touch the Plus and Minus buttons at precisely the same moment. As soon as the screen turns orange, press the following buttons in sequence:
-> -> ->
The screen will show the TDS setting on the top line. Press “OK” immediately. Notice the number above the green bar graph. If you have soft water, press Plus or Minus until you see the number 9. Press “OK”. The system is now adjusted for soft water. If you have hard water, the machines are already set at TDS 14. However, you may still check it. If it’s not set properly, press the Plus button until you see 14. Then, press “OK.” If you do not press “OK” in time, the TDS will not be saved. Make sure you know what step is next so that you do not delay in pressing the correct key. After TDS is set, press the Plus key and you will see “EXIT”. Press “OK” and you are back to the main screen. Remember if you fail to press any key in the time allotted, the machine will reset itself back to the main menu. If this happens, you will need to repeat the TDS sequence.
How to Adjust the TDS on the Miracle?
Hold down the Enter button (black circle below Plus/Minus buttons) until you see “confirm password” on the screen. Immediately press the following buttons in sequence:
-> -> ->
You will notice “TDS” display. Immediately press the Enter button. You will see a bar graph with green in the center. Look at the number above the bar graph. Use the Plus or Minus keys to adjust the TDS (#9 for soft water or #14 for hard water).
Once the TDS number is reached, immediately press the Enter button. If the Enter button is not pressed in time, the TDS value will not be saved and you will need to repeat the entire process. After setting the TDS, you can adjust the pH as desired. For example, going from 10 pH to 10.5 pH on strong alkaline.
Which spout does the acid water come from?
When using the Vs-70 and selecting the “acidic” setting, the water flow will reverse and mild acid water will come from the main flexible spout.
When selecting the “strong acidic” setting the strong acid water will come only from the drain spout.
In reality it is not necessary to use any “acidic” settings but to use both the Vs-70 and all counter top ionizers this way.
- For mild acid water 5-6 pH= use Standard Alkaline (Vs-70) or alkaline #3 (counter top models) and get the mild acid water from the drain spout.
- For strong acid water 2.9-3.9 pH = use the Strong alkaline setting (vs-70 and Counter top) then slow the water flow by 50% and get the acid water from the drain spout. (on the Vs-70 the drain spout is the lower spout)
**During the cleaning cycle the streams of water reverse and acid water is coming from the main flexible spout.
Is there a cleaning procedure I should do after my machine has reached its second year?
Yes, please read the following information Cleaning and Maintenance of the Chanson Ionizer
How do I unlock a Chanson water ionizer?
If the ionizer is in lock mode for all countertop models, no buttons will function, not the cleaning button or any other button. To unlock the ionizer press and hold the lock button until you hear a beep and the voice will say pH unlocked. Now all buttons will work.
To re-lock the ionizer onto a certain setting just press and hold the lock button on the setting you want with water running until the voice says pH locked. You will also see the word “lock” in the upper right hand corner.
If the ionizer is in lock mode for the VS-70 different buttons and selections will still work but you cannot change pH level. To unlock VS-70 press menu button and if you do not see the word “lock” on the screen then press the plus button until you see lock, then press “ok” you should hear a voice say “pH unlocked”.
To lock the VS-70 onto a certain ph level first turn ionizer on to the level you want it locked to, then press menu button, then press plus button until you see the “lock” option and press “ok”.
